LESSON 4

Objective: To build a complete PNR, add additional information and review. Introduction to the “end item” and correction of mistakes (the “change” key).

Building a complete PNR: Remember that PNR stands for passenger name record. In order to be complete, it must contain the 5 mandatory parts: Phone contacts, Received from, Itinerary, Name(s), Ticketing time limit (P.R.I.N.T.)

1. Book an itinerary as requested by your client (lesson 3)

 

2. Add client name(s) using the name key “-”

-Harris/John
-2Harris/John/Anne
-2Jones/Mark/Linda
-White/Jennifer
John Harris
Mr and Mrs John Harris (wife: Anne)
Mark and Linda Jones
and Jennifer White

 

If there is more than one passenger with the same last name, you must indicate this by giving the number prior to the last name (see above).
Note: Nicknames are not permitted by the airlines. Names on airline tickets must match names on drivers licenses and passports.

3. Add phones using the phone key “9” Always enter the agency phone first and the clients home and/or work numbers last.
If the airline needs to make a phone call regarding the reservation, we want them to call us first, not the client.
Phone numbers are entered as follows:


9410-555-1234-A
9410-555-0905-H
9410-555-7739-B
9443-555-1234-C

Note: Always begin with the area code, use dashes to separate numbers and use “A” to indicate agency, “H” to indicate client’s home number and “B” to indicate client’s business phone. If there are several names in a PNR, you may enter the client’s name in the phone field as follows:

9410-555-2284-B Mark


In this case, you have entered Mark’s business phone.

4. Add ticketing information using the Tkt key “7” and finish with a slash “/” A ticketing time limit will be given when you price an itinerary (lesson 5, page 3).
Most airlines impose a 24 hour hold period on domestic excursion fares, allowing the client a day to decide before they actually purchase their ticket.

 

The format to complete the ticketing field is:

7TAW19SEP/
(use the date given when you price your itinerary)

5. Add information received using the Rcvd key “6” It is important to record who called in the original reservation or any subsequent
changes. If it is the passenger making the reservation, simply enter:

6P

 

If it is someone other than the passenger, you may enter their name:

6MARY JONES


Note: Any time you change the basic parts of a PNR, you must re-enter the received
from field to record who authorized the change.

The “End Item”:
Please refer to page 1 of your reference packet. Notice the “?“ key directly above the enter key on the SABRE keyboard. This key may be used to string together formats without first having to enter them. For example, when entering phone numbers, you may use the end item:

9410-555-2287-AAddition9410-555-0019-BAddition9410-555-8837

 

This is a convenient format for agents who type quickly and prefer to enter all items in a single string and then enter at the end. Note that “9” must be entered after each Addition to indicate another phone number is about to be entered.

The end item may also be used to link other formats together, such as names:

-2WAGNER/SAMUEL/JANETAddition-KLINE/ALBERT

 

Once again, note that the “-” key is used after each Additionto indicate that another name is about to be entered.

 

View the complete PNR:
At any time, you may review what has been entered into your PNR. Simply enter:

*A
pronounced “display all”

 

This little format is very important as it allows you to check up on your PNR as you build it. This is how your screen will look when you enter *A upon completing your PNR.

The ”Signature Line”:
SABRE provides an information line at the end of every PNR. The following data is always given:
Pseudo City Code: an identification code that is assigned to every agency (here: F420)
Time: The time the booking was made reported as time in Tulsa, Oklahoma (here: 10:10 am)
Date: The date the booking was made
Record Locator: A tracking number assigned by SABRE to this particular record. (here: G9XZOH)

Note: It does not matter in which order the data is entered. SABRE will always organize passenger data in the same fashion.

The “Change” key:
**Referring again to page 1 of the reference packet, notice the “change” key ? which is two keys to the left of the “end item”. This key is used to modify or delete information that has already been entered into a PNR.
Now assume that you have incorrectly entered Mr. Werner’s home number. Follow these steps to make the change:
1. Enter *-DOE to see this client’s PNR
2. Identify the field you wish to change. Here it is the “9” field.
3. Identify the line number in that field that you wish to correct. Here it is line 1.
4. Enter the following format:

92X410-232-4289

 

In this example, we have indicated that we want to make a change on line 1 of the phone field and we have given the correct number after the change key. Once you enter the change format, SABRE will replace the old phone information on line two with the new phone information you have provided.

For deletions, simply leave it blank after the change key. For example:

92X

 

This entry will completely delete any information from line 1 of the phone field.

Note: SABRE provides the three letter airport code that you see at the beginning of each phone number. For example, if your agency is located in San Francisco, you will see SFO before each of the phone numbers listed in all of your agency’s PNRs.

Other changes:
Change MILLER/STEPHEN to MILLER/STEVEN........................

-1.1XSTEVEN

 

Change WHITE/AMY/BOB to WHITE/AMY/ROBERT.................

-1.2XROBERT

 

Note: 1.1 signifies 1st last name and 1st first name
1.2 signifies 1st last name and 2nd first name of a 2nd person in a PNR
2.1 would signify the 2nd last name in a PNR

Homework: Complete the homework for lesson 4 (Availability, Selling, Creating a PNR)

 
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