![]() |
![]() |
![]() ![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
|||||||||||||||||||||||||||||||||||||||||||||||
LESSON 3
Selling From Availability: In order to sell a seat on any given flight, one must first pull up availability. Using the basic availability format learned in lesson 1 (1 date city pair time), you will be able to choose which flight you want to sell from the availability screen. Remember, a maximum of 6 lines is displayed on one screen, so if you don’t see a flight you want on the first screen that comes up, simply enter 1* to see more flights. Booking Classes: Remember that each class of service has a code letter that corresponds to it (First: F Business: J, C, or A Coach: Y). All other letters correspond to non-refundable coach seats (excursion fares with restrictions) **See lesson 1, page 8, column C. When selling a seat, always begin by selling fully refundable coach (Y class), unless the client requests first class or business class. Once you have sold your seat(s) in Y class, you can then request a less expensive booking class (this will be discussed in lesson 5). Format: The basic format to sell a seat is:
The first symbol “0” is the “sell key” found
at the right end of the number keys. Any combination of numbers/letters may be used in this
basic format, but it must always begin with “0” (do not confuse
this with the letter “O” on your keyboard).
Once you have entered your sell format, SABRE will respond by showing you what you have sold. For example, you want to sell two coach seats on Northwest Airlines midday flight from Baltimore to Detroit. Assume that the flight you want is showing on line 3 of the availability display. To sell these two seats, you enter 02Y3 (sell, two, coach, line 3).
Note: Departure and arrival times are always given in the airport’s local time. Selling a round-trip flight: At this point you have booked a one-way itinerary from BWI to DTW. If you want to sell 2 seats on a return flight, you must again call up availability. There is a shortcut to do this:
Once the return availability comes up, you may now select a flight and sell 2 seats just as you did for segment one. In this case, the flight back to Baltimore will be segment 2.
Display itinerary: At any time, you may request a display of your itinerary (what you have sold so far). The format to do this is:
Once you have sold the same number of seats on an “outbound” flight and a return flight, you now have as complete itinerary. When you enter *I, SABRE responds with:
Look at the departure and arrival times for each segment. Why does the outbound flight appear to be 1.5 hours in duration while the return flight appears to be 3.5 hours in duration? Remember that arrival and departure times are given in local time. **Refer again to LESSON 1, PAGE 8, LINE 1. You now know the formats necessary to sell a round-trip flight. In the above example, the flights we chose were non-stop. Often, you may need to select a connection for your client. **Once again, refer to lesson 1, page 8. This availability display shows flights from BWI (Baltimore) to STL(St.Louis). Examine the column that shows arrival and departure cities and notice that lines 2 and 4 arrive in Pittsburgh and Cincinnatti, respectively. Lines 3 and 5 have a blank space and then STL. These are connections. A connection is easily spotted on an availabilty display due to these blank spaces in the departure city column. Selling a connection: Use the same basic format when selling connecting flights. You may sell each flight individually, (e.g. 01Y4 and then 01Y5) or you may combine the two formats (e.g. 01Y4Y5......sell one seat, Y class, line 4 and Y class, line 5). An even better timesaver is the following format:
Selling point-to-point flights: Use the same basic sell format. In this case, however, you may not use the 1R format to request flights back to the originating city. 1R may only be used when selling the return segment of a round-trip itinerary. An example of a point-to-point itinerary would be: 16 Feb - Los Angeles to Denver , 18 Feb - Denver to Chicago, 21 Feb - Chicago to Los Angeles. Homework: Complete the homework for Lesson 3 (selling from CPA). |
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Home | Course Expectation | In-House Course Description | Contact | Privacy Policy 57 West Timonium Road, Suite 110, Timonium, Maryland 21093 / 1 (410) 667-6090 ©2011 MD School of Travel |