LESSON 1

Objectives: To explain the SABRE system, to teach the SABRE keyboard, to discuss sign-in and sign-out procedures, to explain the PNR (passenger name record) and to learn how to check basic flight availability.


SABRE stands for Semi-Automated Business Reserve Environment. It is an airline reservation system developed by American Airlines (AA) for exclusive use by approved travel agencies. The SABRE mainframe is located in Tulsa, Oklahoma in an extremely secure facility and is said to be one of the largest computer systems in the world. There are other airline reservation systems such as Galileo and Worldspan. When making a reservation through SABRE, you are connecting directly into the system of the airline that you are booking. You see flight times, numbers, and seat availability in addition to a wealth of other information such as rules and restrictions and fares.


THE SABRE KEYBOARD (IBM/AT&T) is almost identical to a standard keyboard; however, it includes a number of special keys which are specific to SABRE functions. **Please refer to page 1 of your reference packet for a graphic of the SABRE terminal keyboard. The following definitions are provided for future reference:


Sabre Keys and Definitions:

KEY
FUNCTION
1
AVAIL
Used to access availability of flights
2
FLIFO
Flight Information” used mainly by reservationists at the airlines. It tells about the progress of flights
GFAX
3
“General Facts” Special Service Request (SSR) for all airlines except American (AA). SABRE sends a message to the airline (e.g. wheelchair needed, special meals, etc...)
FAX
4
“Facts” Same as the 3 key, but for use with American Airlines only

 

KEY
FUNCTION
RMKS
5

Examples of “Remarks”:


a) Miscellaneous remarks/notes to yourself that do not print on itinerary
“5” followed by a free typing field (5BOOK A HOTEL)
b) Printed remarks
“5” followed by information you want printed on an itinerary (5 HAVE FUN)
c) Home or billing address
“5/” followed by address (5/AAA Corp. 5/3000 Madison Ave 5/New York)
d) Form of payment
“5-” followed by a form of payment (5-check)
RCVD
6
“Received” The name of the person who told you to book/cancel/change the reservation
(6P or 6Jean or 6Mrs Smith etc...) Each time any of the “mandatory parts” is changed, the 6 key must be entered again.
TKT
7
“Ticketing” date: immediate or future
(7T-A or 7TAW/ or 7TAW3Nov/)
TL
8
“Ticketing time limit” For use by airline reservationists only.
Their equivalent of our “7” key
FONE
9
“Phone” The agency’s and the client’s phone numbers.
Agency’s number always entered first; Ex. 9410-555-5555-H

 

KEY
FUNCTION
SEG
0
“Segment” Used for securing a seat in a passengers itinerary.
Also called the “SELL KEY”

NAME
_

 

“Name” of the passenger. Last name is entered first. May use full first name or initial, no nicknames. (-Smith/Joseph)
DSPL
*
“Display” calls up information. (*A = Display All)
ENTER
“Enter” key found at right side of keyboard. Enter at the end of every format to place that function in SABRE’s memory.

CHNG

CHNG

Change” key. Use when you want to make a correction to something that you have already entered
Arrow Keys

Arrow-Keys

Arrows are for moving the cursor on the screen
CLEAR
Use this key to clear your screen. This does not mean that you have erased all that you have already entered, it just produces a clean working space.

ERASE

Erase

This key deletes the preceding letter
INSERT
Adds a space between two existing characters/letters
DELETE
Erases a letter and automatically moves the surrounding letters together.
END ITEM
The end item key is like the word “and” in a sentence. It lets you combine several functions in one entry

Cross of Lorraine

CL

Used as a separator in formats. (labeled “cross” on the face of the key)

 

KEY
FUNCTION
NEW#
,
“New number in party” Used for reducing the number of passengers or seats.
CSS
.
“Change segment status” Used to make changes for times of flights, or changing the status of flights from waitlisted to confirmed.
IAS
/
“Insert after segment” A segment is a line number in an itinerary. This key inserts a new line between two existing lines.
RESET
“Reset” returns the cursor to the left margin
HOME
Sends the cursor to the top left margin.


SIGN-IN. SABRE computers require you to sign-in before you may begin. The standard sign-in format is SI* (pronounced “SI Display”) followed by 4 numbers that your agency assigns to you (e.g. SI*1234). You will then be asked to enter your personal password, also assigned to you by the agency. Once you are in, SABRE presents you with daily information that you may choose to read or ignore and proceed.
SIGN-OUT. When you are finished with your SABRE session, you must sign-out with the following format: SO* (pronounced “SO Display”). Always press ENTER after inputting each format .

SABRE_Lesson1

 

 

PNR Passenger name record. This is a record that the travel agent creates in SABRE for each client. The PNR has the passenger(s) name, phone(s), itinerary, form of payment, and any other information that pertains to the client for that particular booking.


There are five mandatory parts to a complete PNR. Without these 5 parts, SABRE will not accept the PNR is a complete record. It may be helpful to use the word PRINT to remember these five parts:


P Phone Contacts.......format begins with “9”
R Received from (who made the reservation?)........format begins with “6”
I Itinerary (airline, hotel, car etc...)........sell itinerary segments using “sell key” or “0”
N Name (of client)........format begins with “-”
T Ticketing (what is the ticketing deadline?).......format begins with “7”


Once a record is completed, you must END the record to transmit the information to SABRE and the airline, hotel or car rental company involved. This is simply done by entering the letter “E” (E enter). Once this is done, your client’s PNR is stored in SABRE’s memory and may be called up at any time. The format to do this is:

*-Smith

*-surname e.g. *-Smith pronounced “display name Smith”


Notice the dash before the client’s name. This is called the name key (refer to keyboard definitions) and is always used prior to a client’s name.
The Basic PNR

NAME 1.1WERNER/O
ITINERARY 1 US1048Y 05NOV T BWIMCO HK1 855A 1112A
  2 US1250Y 12NOV T MXOBWI HK! 1255P 306P

 

TICKETING TKT/TIME LIMIT
  TAW03OCT/

 

TELEPHONE NUMBERS PHONES
  1.BWI410-667-6090-A (agency number, Baltimore area)
  2.BWI410-232-4288-H (client's home number, Baltimore area)

 

RECEIVED FROM RECEIVED FROM - P (stands for passenger)

 

SIGNATURE LINE F.420.F420*A32 1601/15AUG97 SDRDTZ
  (agency code) Time/Date (Tulsa) (record locator)

 

REQUESTING AVAILABILITY Before you can review a complete PNR you must first learn how to create an itinerary. For the purposes of this course, you will be learning how to book or sell airline reservations. What flights are available on any particular day between specified cities? To find out, you must ask SABRE for availability.


The basic availability format is:

125SEPBWISTL12P
1 Date City pair Time (enter)




In this case, you have requested flights on the 25th of September, between Baltimore, Washington International Airport and St. Louis Airport at 12 noon. Notice that spaces are not used and that the availability format must always begin with the availability key “1”. The time entry is optional. If you do not specify a time, SABRE defaults automatically to 1PM

SABRE_Lesson1sec2



Line 1 shows the date, day, originating airport with time zone, destination airport with time zone, and a number indicating the difference, if any, in the time between the two cities .

Column
 
A
Line number of display and airline code
B
Flight Number
C
Letters indicate booking classes, numbers indicate number of seats available (9 is the maximum number that may be shown)
D
City Pair (arrival and departure cities)
E
Dependability percentage (7=70-79% on time 8=80-89% on time N =data not available)
F
Departure time
G
Arrival time
H
Equipment (means type of aircraft e.g. line three is a MD-90)
I
Number of stops


Optional data: XJ means “flights all days except Saturday”
XJS means “all days except Saturday and Sunday” (see Interpretation below for days of the week letter codes.)
DC and DCA mean that your system is directly connected into the airline’s system.

INTERPRETATION OF AVAILABILITY DISPLAY


CLASSES OF SERVICE:
F Class First Class
J, C, or A Class Business Class
Y Class Coach Class (fully refundable, no restrictions)
All other classes on domestic flights Excursion classes (restrictions apply....cheap fares)


TIME ZONES:
EDT Eastern Daylight Time
CDT Central Daylight Time
MDT Mountain Daylight Time
PDT Pacific Daylight Time
Note: During parts of the year, Standard Time is in effect (e.g. EST = Eastern Standard Time)


DAYS OF THE WEEK:
M Monday Q Thursday J Saturday
T Tuesday F Friday S Sunday
W Wednesday
• REVIEW

Up to this point, you have learned about the SABRE keyboard with its specialized function keys. You have also learned that we store client data in a PNR, which requires five mandatory parts to be complete. You have learned the format to pull up an existing PNR and the basic format to pull up flight availability. Finally, you have learned how to interpret an availability display.

HOMEWORK Complete the homework for lesson 1 (Availability) found under HW1.doc

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